Refund policy

Last updated: July 25, 2026

This Refund Policy explains how returns, refunds and exchanges work when you purchase from ÉPORE.

Return Window

You may notify us within 14 days of delivery that you wish to return an eligible online purchase. Email eporeparis@gmail.com with your order number before sending anything back, and we will confirm the return address and process.

Condition of Returned Items

Items must be unworn, unused and returned with their original tags and packaging. Items that do not meet these conditions may not be eligible for a refund.

Return Shipping

Unless the item is faulty, not as described, or we agree otherwise in writing, return shipping costs are paid by the customer.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original method of payment. Please allow for your bank or card provider's own processing time in addition to ours.

Damaged, Faulty or Incorrect Items

If an item arrives damaged, faulty or not as described, contact eporeparis@gmail.com promptly with your order number and clear photos. This policy does not affect your statutory rights as a consumer.

Exchanges

We do not currently offer direct exchanges. If you would like a different size or colour, please return the original item for a refund and place a new order.

Contact

Questions about a return or refund can be sent to eporeparis@gmail.com.